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Bouygues Telecom doubles the efficiency of its investigations with Finovox

With the Finovox SaaS platform, Bouygues Telecom’s fraud teams investigate suspicious documents and close cases faster. Real-time results support their decisions when customers sign up for services.

“Finovox makes investigating cases much easier for the Bouygues Telecom group. Thanks to its real-time response, we can close cases faster, allowing us to double our efficiency. Finovox provides valuable support for decision-making when customers sign up for services.”

Raliatou Diouf

Head of the Fraud Department at Bouygues Telecom

Bouygues Telecom

Telecom operator
Consumer service subscriptions
Operations and fraud teams

Requirements

Document verification
Real-time investigation
Decision support

Background

Bouygues Telecom checks the documents submitted by its individual customers when they sign up for services to prevent fraud risks.
Solution deployed

Case handlers use the Finovox SaaS platform to investigate documents they consider suspicious.

Use case

Financing

The challenge

Verify documents to secure customer sign-ups

Bouygues Telecom takes a proactive approach to checking documents submitted by its individual customers when they sign up for services. The aim is to ensure that the documents meet requirements and identify those that need further investigation.

Prevent fraud risks

This approach aims to combat money laundering and terrorist financing while preventing risks associated with fraudulent compensation claims. Document verification contributes to this prevention strategy.

Resolve doubts about documents

When a case handler has doubts about a document, they need to investigate it further before making a decision on the case. Bouygues Telecom was looking for investigation support that could provide answers in real time.

Our solution

Real-time investigation for faster decisions

Bouygues Telecom uses the Finovox SaaS platform to investigate all documents its case handlers consider suspicious. The solution is used for documents that require further analysis when customers sign up for services.

With real-time results, teams gain the information they need to close cases faster. Finovox supports them in document investigation and decision-making.

According to Raliatou Diouf, Head of the Fraud Department, faster investigations enable teams to double their efficiency. Finovox thus provides day-to-day support for handling customer sign-up cases.

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