In a context where fraud is becoming more and more sophisticated, businesses must constantly adapt their strategies to prevent and counter these threats. It is with this in mind that the anti-fraud morning was held on 27 March last at Paradis Latin, a flagship event bringing together experts, professionals and companies committed to the fight against fraud. Looking back on a morning rich in exchanges and lessons learned.
Paradis Latin hosted our anti-fraud morning!
The Paradis Latin, located in the heart of Paris, is much more than just a reception venue. Founded in 1803 by Napoleon Bonaparte and rebuilt in 1889 by Gustave Eiffel, this iconic cabaret is one of the oldest in the capital. Rich in its history and its atmosphere, it offered a prestigious setting at our anti-fraud morning.
The anti-fraud morning is much more than a simple professional meeting: it is a real crossroads of expertise and experience sharing.
With 58% of document fraud, 10.8% of respondents who cheated in 2023, and 73.6% of successful fraud according to our study in partnership with the polling institute Selvitys, these figures illustrate the need for businesses to be informed and prepared in the face of these growing threats.
Welcomed around a friendly breakfast, the participants had the opportunity to attend interventions by specialists in the sector. The interest? Highlight new challenges and solutions to fight fraud.
Were you not there at our previous anti-fraud breakfast? Discover the highlights in our article: A look back at our anti-fraud breakfast on November 21, 2024
In order to provide concrete solutions and feedback, two round tables punctuated the anti-fraud morning, each addressing a crucial aspect of the fight against fraud.
Hosted by Marc de Beaucorps, this first round table gave the floor to Jonathane Châtillon and Éric Semirot, of the Clever Crime Suppression Brigade. Respectively a Brigadier Chief of Police and a Divisional Commander, they shared essential tips to help businesses build a solid anti-fraud case.
The experts addressed the warning signs that businesses should monitor to identify fraud attempts, such as inconsistencies in customer information And the suspicious behaviors in transactions. They also explained how businesses can strengthen their preventive approach to new threats, including by integrating security systems.
In addition, Jonathane and Éric explained the process followed once a business files a complaint : Details of the investigation steps, evidence collection, and data analysis. They also wanted to point out that investigation times vary but that effective collaboration can speed up results.
Moderated by Yann Soilly, this second round table brought together Marjorie Rozey (Sogec) and Élodie Foucher (HP), both customers and confronted with the realities of fraud in retail.
The two speakers shared their experiences and highlighted main threats that weigh on this sector. Emphasis was placed on the importance of prevention, the vigilance in the face of new fraud techniques and the implementation of efficient detection systems.
Marjorie and Elodie detailed the most common types of fraud. At Sogec, the fake cash receipts are a major problem while at HP, 90% of fraud involves product warranty claims. They then emphasized the need to strengthen controls without compromising the user experience.
But how can controls be strengthened? One of the key points of the discussion focused on internal organization to fight fraud. Call centers, often on the front line, play a critical role in detection, but are sometimes ill-equipped to handle complex cases. The speakers explained how they manage to reconcile security and the fluidity of the customer journey. The challenge is to find a middle ground so that the user experience is not hampered by excessive controls.
Read on on the same subject: Internal control in companies or how to fight fraud
The anti-fraud morning is not only a place for learning but also a unique opportunity for meetings and discussions between professionals in the sector.
After the round tables, the participants were able to continue the exchanges during a lunch, which was conducive to networking and the sharing of ideas.
This informal moment allowed businesses to make contacts, to discuss their own experiences and to explore potential collaborations to strengthen their anti-fraud systems.
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